Refund Policy
At Melasyl Skin Tech Lab, we stand behind our AI formulation research tools and are committed to ensuring your satisfaction.
14-Day Money-Back Guarantee
We offer a 14-day full refund guarantee for all Melasyl Pro subscriptions. If you are not satisfied with the AI analysis accuracy or overall experience, contact us within 14 days of your first payment for a complete refund — no questions asked.
How to Request a Refund
To request a refund, please contact us at:
Email: darkyohuwei@gmail.com
Please include your registered email address and the date of your subscription. Refunds are typically processed within 5–10 business days.
Subscription Cancellation
You can cancel your subscription at any time from your account settings. You will continue to have access to all Pro features until the end of your current billing period. No refunds are provided for partial months after the 14-day guarantee period.
Contact
For any questions about refunds or billing, reach us at darkyohuwei@gmail.com.